Privacy Policy

Last updated: 22 September 2026

1. Introduction

The Black Bird Multimedia (“The Black Bird,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit www.theblackbird.co.za, contact us, request a quotation, place an order or use our services.

We process personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name and surname

• Business or organisation name

• Email address

• Telephone or WhatsApp number

• Billing, delivery or collection details

• Information submitted through our website forms

• Quotation, order and payment information

• Artwork, logos, photographs and other files supplied for a project

• Communication records, including emails and messages

• Website usage information, such as your IP address, browser type, device information and pages visited

• Any other information you voluntarily provide to us

Please avoid sending sensitive personal information unless it is necessary for the service you have requested.

3. How We Collect Information

We may collect personal information:

• Directly from you when you contact us, complete a form, request a quotation or place an order

• Through email, telephone, WhatsApp or social media

• Automatically through cookies and similar website technologies

• From publicly available sources or authorised third parties where permitted by law

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests

• Process, manage and complete orders

• Design, print, produce and deliver requested products or services

• Communicate with you regarding projects, approvals, payments and collections

• Process payments and maintain transaction records

• Provide customer support

• Improve our website, services and customer experience

• Send marketing communication where you have consented or where otherwise permitted by law

• Detect fraud, misuse or security threats

• Comply with legal, accounting and regulatory obligations

• Establish, exercise or defend legal claims

We will only process personal information for a lawful and specific purpose.

5. Artwork, Photographs and Client-Supplied Content

When you provide artwork, photographs, logos, names or other personal content for printing, branding or design services, you confirm that you have the necessary permission or legal authority to provide and use that content.

We will use client-supplied content primarily to complete the requested service. We will not intentionally use identifiable client content in advertising or our portfolio without permission, unless its use has otherwise been agreed upon.

6. Sharing Your Information

We may share necessary personal information with trusted service providers involved in providing our services, including:

• Website-hosting and technical-support providers

• Payment-processing and banking service providers

• Couriers and delivery companies

• Printing, production or installation partners

• Accounting, legal and professional advisers

• Email, communication and cloud-storage providers

• Government or regulatory authorities where disclosure is legally required

We do not sell or rent your personal information. Service providers are expected to handle personal information securely and only for the purpose for which it was provided.

7. Cookies

Our website may use cookies and similar technologies to:

• Enable essential website functions

• Remember your preferences

• Maintain website security

• Understand how visitors use the website

• Measure performance and improve our services

• Support embedded or third-party website features

Essential cookies may be required for the website to function correctly. Where required, optional cookies will only be used after you have provided consent.

You may manage or disable cookies through the cookie banner or your browser settings. Disabling certain cookies may affect how the website functions.

8. Marketing Communications

We may send you information about our services, promotions or special offers where you have consented or where the law otherwise allows us to do so.

You may unsubscribe at any time by using the unsubscribe option in the communication or contacting us directly. We will not charge you for opting out.

9. Information Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

• Loss or accidental destruction

• Unauthorised access or disclosure

• Misuse or unlawful processing

• Alteration or damage

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

If a security incident affects your personal information, we will take appropriate steps and provide legally required notifications.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected

• Maintain business, financial and project records

• Meet legal, tax and regulatory requirements

• Resolve disputes or enforce agreements

When information is no longer required, we will securely delete, destroy or anonymise it, subject to applicable retention requirements.

11. International Data Transfers

Some website, cloud-storage, email or technical-service providers may process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection as required by applicable law.

12. Your Rights

Subject to POPIA and applicable limitations, you may have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Request the correction or updating of inaccurate information

• Request the deletion of information that we are no longer authorised to retain

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of direct marketing

• Submit a complaint to the Information Regulator

We may need to verify your identity before processing a privacy request.

13. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. We do not control these third parties and are not responsible for their privacy practices.

You should review the privacy policy of each third-party website you visit.

14. Children’s Privacy

Our website and services are not intentionally directed at children without the involvement of a parent, guardian or other competent person.

If personal information relating to a child is submitted for a design or printing project, the person submitting it confirms that they have the necessary authority or consent.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, legal obligations or privacy practices.

The latest version will be published on this page with the updated revision date.

16. Contact Us

For questions, corrections, access requests or concerns regarding your personal information, please contact:

The Black Bird Multimedia
Website: www.theblackbird.co.za
Email: [insert privacy or general email address]
Telephone: [insert telephone number]
Physical address: [insert business address]

Please use “Privacy Request” as the subject of your email.

17. Information Regulator

If you believe your personal information has been processed unlawfully and we have not resolved your concern, you may lodge a complaint with the South African Information Regulator:

Information Regulator South Africa
Website: www.inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200